Privacy Policy

LUPFER EQUIPMENT LLC ("LUPFER EQUIPMENT LLC," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or opt in to our SMS messaging program.

1. Information We Collect

We collect information you provide directly, including:

• Name and contact information (email address, phone number, mailing address)
• Messages, inquiries, and notes submitted through our website forms
• SMS opt-in consent records, including the phone number you provide, timestamp, and the language of the consent
• Communications you send to us by phone, email, or text

We also automatically collect limited technical information (such as IP address, browser type, and pages visited) to keep the site secure and functional.

2. How We Use Your Information

• To respond to inquiries, quotes, service requests, and support needs
• To send customer care SMS messages (such as quotes, service updates, and appointment reminders) that you have opted in to receive
• To operate, maintain, and improve our website and services
• To comply with legal obligations and enforce our terms

3. SMS Messaging & Mobile Data

If you opt in to receive SMS messages from LUPFER EQUIPMENT LLC, we collect and process the mobile phone number you provide and the consent you give. SMS opt-in information, mobile phone numbers, and consent records are never sold, rented, or shared with third parties or affiliates for marketing purposes. This information is used solely to deliver the messages you requested and to maintain records required for compliance with mobile carrier and regulatory requirements.

Message frequency varies. Message and data rates may apply based on your mobile carrier plan. You may opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at info@lupferequipment.com.

4. Data Sharing

We do not sell your personal information. We share information only with:

• Service providers who help us operate our business (such as SMS delivery platforms, hosting, and email services) under confidentiality obligations
• Government authorities where required by law, subpoena, or valid legal process
• Successors in the event of a merger, acquisition, or asset sale, subject to this Privacy Policy

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect, including encryption of data in transit, access controls, and secure recordkeeping practices. No method of transmission or storage is 100% secure, but we work to protect your information in a manner consistent with industry standards.

6. Data Retention

We retain personal information only as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. SMS consent records are retained as required by applicable law and carrier guidelines.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us at info@lupferequipment.com.

8. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

LUPFER EQUIPMENT LLC
9601 Cleveland Rd, Cynthiana, IN 47612
Phone: (812) 302-4415
Email: info@lupferequipment.com